When a first-generation digital user in rural Indonesia is directed to an application for an AI-powered loan, hesitancy on their part is not a lack of knowledge. It is earned. They have witnessed systems that promised help and extracted instead. They have been treated as data points.
- https://www.uxstalwarts.com/blog/ux-for-ai-in-low-trust-markets-designing-for-skepticism/
- anvi
- aanvilast@gmail.com
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UX for AI in Low-Trust Markets: Designing for Skepticism
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When a first-generation digital user in rural Indonesia is directed to an application for an AI-powered loan, hesitancy on their part is not a lack of knowledge. It is earned. They have witnessed systems that promised help and extracted instead. They have been treated as data points.